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Terms & conditions


  • All tours are sold on a request and confirmation basis. We confirm almost 100% of the requests made even the day before the actual tour.
  • Journey Group Ltd. reserves the right to change the itineraries due to unforeseen circumstances and/ or those beyond its control. Some of the museums may not be visited if they are closed for any reason. If chairlifts, etc., are in operational alternative walks will be proposed instead.
  • Journey Group Ltd. reserves the right to cancel tours due to unforeseen circumstances and/or those beyond its control. In such cases any advance payment made for a tour will be refunded or a similar tour will be offered.
  • Journey Group Ltd. shall not be liable for any indirect losses caused by changes or cancellation of any of the company’s tours.
  • The tour durations indicated are approximate and may depend on weather, traffic conditions, etc.
  • Journey Group Ltd. reserve the right to change its prices without prior notice. Please re-check the price on reservation.
  • Guides: The guided tours are in English. Upon request – we can provide tours in other languages.
  • Cancellations: A refund of 20% of the tour price will be made if the cancellation is up to 48 hours before departure.
  • Travel assistance: With us you and your highly respected clients will be safe 24 hours per day, 7 days in a week. Our emergency phone is always available for you.
  • Please note: Children and students up to 18 years of age should be accompanied by an adult. Tourists, disturbing the rest of the travelers in the group with intolerant or bad behavior will be asked to leave the group immediately with NO money refund!!!
  • Way of Payment: To your travel agency, to the hotel receptionist, bank transfer, in the offices in Sofia or upon departure.


  • Direct through our website
  • Call us 24/7: + 359 878 548 322
  • In person: Journey Group Ltd., Sofia 1606, Bulgaria, 1 “Feliks Kanitc” Str., fl.1, apt.3
  • Into your travel agency